Customer Service Representative - State Farm Agent Team Member
Full Time • Indianapolis, IN
Responsive recruiter
Benefits:
- License Reimbursement
- Hourly Plus Commission
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Grow Your Career with a Leader Who Invests in Your Success!
At our agency, we believe that your growth and success matter. Led by Rick, a 36-year industry veteran, we are committed to providing a supportive, high-energy work environment where you can thrive, develop new skills, and achieve your career goals.
Rick’s journey with State Farm began in operations, where he gained invaluable experience before advancing into management roles and eventually becoming an agent in 2000. Under his leadership, our team has earned multiple State Farm awards while remaining deeply involved in community service and outreach.
We know that strong leadership and mentorship are key to career success. As a proud Indiana University alum and Kappa Alpha Psi Fraternity member, Rick has built a culture that values teamwork, leadership, and professional growth—because when you succeed, we all succeed.
Beyond the office, we value work-life balance. Rick and his wife, married in 2006, understand the importance of family and personal fulfillment. Their daughter now attends Spelman University in Atlanta, GA, and just like we support our own families, we are dedicated to supporting your career journey. If you’re looking for a career—not just a job—where your contributions are valued, your hard work is recognized, and your growth is a priority, we’d love to talk to you. Join a team that invests in you and helps you build a successful future!
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Rick Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $16.00 - $20.00 per hour
We're Hiring!
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Rick Smith - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Rick Smith - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in 86th & Meridian .
- I have been a State Farm agent since 2000.
- I am a proud graduate of Indiana University .
- We currently have 3 team members at our agency.
- We have 25 years of combined insurance experience in our office.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none